IBM 88631SU - System x3850 - 8863 Installation Manual

Also see for 8863 - eServer xSeries 366: Service guide Service guide Installation guide Problem determination and service guide

Contents

Troubleshooting chartsThe following tables list problem symptoms and suggested solutions. See theProblem Determination and Service Guide on the IBM Documentation CD for moredetailed troubleshooting charts. If you cannot find the problem in these charts, runthe diagnostic programs. If you have run the diagnostic programs, or if running thetests does not reveal the problem, call for service.CD/DVD drive problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe CD/DVD drive is notrecognized.Make sure that:v The IDE channel to which the CD/DVD drive is attached (primary or secondary)is enabled in the Configuration/Setup Utility program. If the server has a singleIDE channel, only the primary channel can be used.v All cables are installed correctly.v The correct device driver is installed for the CD/DVD drive.General problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionA cover lock is broken, an LEDis not working, or a similarproblem has occurred.Call for service.Hard disk drive problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionNot all drives are recognized bythe hard disk drive diagnostictest (the Fixed Disk test).1. Remove the first drive that is not recognized and run the hard disk drivediagnostic test again.2. If the remaining drives are recognized, replace the drive that you removed witha new one.Chapter 6. Solving problems 51