IBM 88631SU - System x3850 - 8863 Installation Manual

Also see for 8863 - eServer xSeries 366: Service guide Service guide Installation guide Problem determination and service guide

Contents

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe monitor has screen jitter, orthe screen image is wavy,unreadable, rolling, or distorted.If the monitor self-tests show that the monitor is working correctly, consider thelocation of the monitor. Magnetic fields around other devices (such as transformers,appliances, fluorescent lights, and other monitors) can cause screen jitter or wavy,unreadable, rolling, or distorted screen images. If this happens, turn off the monitor.Attention: Moving a color monitor while it is turned on might cause screendiscoloration.Move the device and the monitor at least 300 mm (12 in.) apart, and turn on themonitor.Note: Non-IBM monitor cables might cause unpredictable problems.If the problem remains, call for service.Wrong characters appear on thescreen.If the wrong language is displayed, update the BIOS code with the correctlanguage.If the problem remains, call for service.Option problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionAn IBM option that was justinstalled does not work.Make sure that:v The option is designed for the server. See the “Server Support” flowchart forinformation about obtaining ServerProven compatibility information from theWorld Wide Web.v You followed the installation instructions that come with the option.v The option is installed correctly.v You have not loosened any other installed options or cables.v You have updated the configuration information in the Configuration/Setup Utilityprogram. Whenever memory or an option is changed, you must update theconfiguration.If the problem remains, call for service.Chapter 6. Solving problems 55