IBM 88631SU - System x3850 - 8863 Installation Manual

Also see for 8863 - eServer xSeries 366: Service guide Service guide Installation guide Problem determination and service guide

Contents

v Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe number of serial ports thatare identified by the operatingsystem is less than the numberof installed serial ports.Make sure that:v Each port is assigned a unique address in the Configuration/Setup Utilityprogram and none of the serial ports is disabled.v The serial port adapter, if you installed one, is seated correctly.If the problem remains, call for service.A serial device does not work. Make sure that:v The device is compatible with the server.v The serial port is enabled and is assigned a unique address.If the problem remains, call for service.Software problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionYou suspect a softwareproblem.To determine if the problem is caused by the software, make sure that:v Your server has the minimum memory needed to use the software. For memoryrequirements, see the information that comes with the software. If you have justinstalled an adapter or memory, the server might have a memory-addressconflict.v The software is designed to operate on the server.v Other software works on the server.v The software works on another server.If you received any error messages when using the software, see the informationthat comes with the software for a description of the messages and suggestedsolutions to the problem.If the problem remains, contact your place of purchase of the software.Chapter 6. Solving problems 57