IBM System x3250 Installation Manual

Also see for System x3250: Installation and user guide User guide Specifications Problem determination and service guide

Contents

Serial port problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe number of serial ports thatare identified by the operatingsystem is less than the numberof installed serial ports.1. Make sure that:v Each port is assigned a unique address in the Configuration/Setup Utilityprogram and none of the serial ports are disabled.v The serial-port adapter (if one is installed) is seated correctly.2. Reseat the serial port adapter.3. Replace the serial port adapter.A serial device does not work. 1. Make sure that:v The device is compatible with the server.v The serial port is enabled and is assigned a unique address.v The device is connected to the correct connector (see “Rear view” on page22).2. Reseat the following components:a. Failing serial deviceb. Serial cable3. Replace the following components one at a time, in the order shown, restartingthe server each time:a. Failing serial deviceb. Serial cablec. (Trained service technician only) System boardServerGuide problemsv Follow the suggested actions in the order in which they are listed in the Action column until the problemis solved.v See the parts listing in the Problem Determination and Service Guide to determine which components arecustomer replaceable units (CRU) and which components are field replaceable units (FRU).v If an action step is preceded by “(Trained service technician only),” that step must be performed only by atrained service technician.Symptom ActionThe ServerGuide Setup andInstallation CD will not start.1. Make sure that the server supports the ServerGuide program and has astartable (bootable) CD or DVD drive.2. If the startup (boot) sequence settings have been changed, make sure that theCD or DVD drive is first in the startup sequence.3. If more than one CD or DVD drive is installed, make sure that only one drive isset as the primary drive. Start the CD from the primary drive.The ServeRAID program cannotview all installed drives, or theoperating system cannot beinstalled.1. Make sure that there are no duplicate or IRQ assignments.2. Make sure that the hard disk drive is connected correctly.3. Make sure that the hard disk drive cables are securely connected.46 IBM System x3250 Types 4364 and 4365: Installation Guide