5486Ops_Terms.fm Draft Document for Review October 18, 2004594 IBM Eserver i5 and iSeries System HandbookWhere user pricing is applicable, the terms of use are stated in the respectivechapters.Software Maintenance for iSeriesSoftware Maintenance for iSeries (SWMA) is a processor group priced offeringthat provides entitlement to new versions and releases of Operating System/400(OS/400) and selected iSeries Licensed Program Products (LPP) and providesaccess to IBM world class iSeries software support services for assistance withroutine, short duration installation and usage (how-to) questions, andcode-related problems. The eligible Software Maintenance products are listed onthe Web at:http://www-1.ibm.com/servers/eserver/iseries/sftsol/subscript3.htmIn addition to being able to acquire support during normal business hours,SWMA customers are entitled to receive severity-1 assistance 24 hours a day,every day.Each newly configured iSeries system includes one year of SWMA with anassociated charge. This may be upgraded to a three-year coverage period. Foran additional fee, active U.S. Software Maintenance for iSeries customers canadd a 24 x 7 all-severity support option.This option consists of: Access to IBM remote technical software support, regardless of severity, 24hours per day, seven days per week Processor-based pricing at a single price per systemSoftware license and upgradesWith the one- or three-year Software Maintenance option included for a price withevery new i5 and iSeries purchase, customers are entitled to order futureversions and releases for eligible software products during the period they arecovered by Software Maintenance. At renewal time, the customer is required topurchase Software Maintenance for iSeries to maintain their entitlement to futureversions and releases of eligible products they are licensed for.Failure to renew makes a customer ineligible to receive new versions, releases,or updates. The customer becomes liable for an After License fee in addition tothe applicable Software Maintenance for iSeries offering charge when renewal of
