v Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trainedtechnician.v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,tips, and new device drivers or to submit a request for information.Symptom ActionA serial device does not work. 1. Make sure that:v The device is compatible with the server.v The serial port is enabled and is assigned a unique address.v The device is connected to the correct connector (see “System-board internalconnectors” on page 28).2. Reseat the following components:a. Failing serial deviceb. Serial cable3. Replace the components listed in step 2 one at a time, in the order shown,restarting the server each time.4. (Trained technician only) Replace the system board.ServerGuide problemsUse this information to solve ServerGuide problems.v Follow the suggested actions in the order in which they are listed in the Action column until the problem issolved.v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trainedtechnician.v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints,tips, and new device drivers or to submit a request for information.Symptom ActionThe ServerGuide Setup andInstallation CD will not start.1. Make sure that the server supports the ServerGuide program and has astartable (bootable) CD or DVD drive.2. If the startup (boot) sequence settings have been changed, make sure that theCD or DVD drive is first in the startup sequence.3. If more than one CD or DVD drive is installed, make sure that only one driveis set as the primary drive. Start the CD from the primary drive.The MegaRAID StorageManager program cannot viewall installed drives, or theoperating system cannot beinstalled.1. Make sure that the hard disk drive is connected correctly.2. Make sure that the SAS/SATA hard disk drive cables are securely connected.The operating-systeminstallation programcontinuously loops.Make more space available on the hard disk.The ServerGuide program willnot start the operating-systemCD.Make sure that the operating-system CD is supported by the ServerGuideprogram. For a list of supported operating-system versions, go tohttp://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,click the link for your ServerGuide version, and scroll down to the list ofsupported Microsoft Windows operating systems.The operating system cannot beinstalled; the option is notavailable.Make sure that the server supports the operating system. If it does, either nological drive is defined (SCSI RAID servers), or the ServerGuide System Partitionis not present. Run the ServerGuide program and make sure that setup iscomplete.Chapter 4. Troubleshooting 173
