J. A. Roby SUROIT / RGV-25 Installation And Operation Manual
Also see for auster RGCG-25: Installation and operation guide
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Contents
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6810. TROUBLESHOOTINGProblem Possible causes Solutions1. When I press the ON/OFF buttonon the remote control, there is nobeep and the fireplace does not turnon.1A. The remote control is not properlysynchronized with the fireplace.1B. The batteries are installed incorrectly in theremote control and / or the SmartCase® of thefireplace.1C. the batteries are too low.1D. You are too far from the fireplace.1A: Refer to section 4.2.1 of this manual andsynchronize the remote control.1B: Check if batteries are properly positionedin the remote control and the SmartCase®.1C: Change batteries.1D: Move closer to the fireplace.2. When I press the ON/OFF buttonon the remote control, I hear a beepbut I do not hear the sparker"sparking" even after 15 seconds.2A. The sparker is dirty from previous uses andthe sparker cannot create a spark.2B. The sparker wire is damaged or defective.2A: Clean sparker as described in section 9.5.2B: Call your J. A. ROBY retailer to have theSmartCase® replaced.3. When I press the ON/OFF buttonon the remote control, I hear a beepfollowed by "sparks" but the pilotdoes not ignite even after two periodsof "sparks".3A. The gas tank is empty.3B. Gas intake ducts were not purged when thefireplace was installed.3C. The sparker is dirty from previous uses andthere is not enough spark.3A: Call your gas supplier to have your tankrefilled.3B: Contact a certified technician to have thepurge performed.3C: Clean sparker as described in section 9.5.4. When I press the ON/OFF buttonon the remote control, I hear a beepand "sparks", the pilot ignites but theburner does not light up even 10seconds after ignition of the pilot.4A. The pilot flame is too weak and does notreach the thermocouple.4B. The thermocouple is dirty from previous usesand no longer detects or has trouble detectingthe pilot flame.4C. The thermocouple wire is damaged ordefective.4D. The SmartCase® is in the OFF position.4A: Call your J. A. ROBY retailer to have theSmartCase® replaced4B: Clean the thermocouple as described insection 9.54C: Call your J. A. ROBY retailer have theSmartCase® replaced.4D: Put the SmartCase® in the ON position,figure 8.1.2.5. My fireplace turns itself off.5A. There is poor combustion, the flame is toodirty.5B. Gas tank is empty.5C. Vent is blocked or defective.5A: Start by checking the gas/air premixadjustment screw and adjust as describedin section 4.15B: Call your gas supplier to have your tankrefilled..5C: Contact a certified technician to have yourvent ducts inspected.6. Bright orange flames are comingoff the burner and making soot.6A. There is poor combustion, the flame is toodirty.6B. Air restrictor is not open enough.6C. Vent is blocked or defective.6A: Start by checking the air/gas premixadjustment screw and adjust as describedin section 4.1.6B: Adjust gas intake and exhaust properly asdescribed in section 4.1.6C: Contact a certified technician to have yourvent ducts inspected.7. When I turn on my fireplace, thereare long blue flames coming off theburner and the fireplaces stopsworking after a minute.7A. Not enough air intake.7B. Gas exhaust panel is not open enough.7C. Vent is blocked or defective.7A: Start by checking the air/gas premixadjustment screw and adjust as describedin section 4.1.7B. Adjust gas intake and exhaust properly asdescribed in section 4.1.7C: Contact a certified technician to have yourvent ducts inspected.8. I smell gas . 8B. Refer to the front page of this manualimmediately and follow instructions9. My remote control cannot turn offthe fireplace.9A. Batteries in the remote control are dead.9B. You are too far from the fireplace.9C. A component of the SmartCase® is defective.9A. Change the batteries in the remote control.9B. Move closer to the fireplace.9C. Close the manual valve upstream from thefireplace and call your J. A. ROBY retailer.10. When I turn my fireplace off, thepilot light remains lit. 10A. Your fireplace is in CPI mode.10A. Refer to section 4.2.2 to set the remotecontrol in IPI mode.11. A lot of soot is accumulating onthe inner walls of the fireplace.11A. The exhaust panel is not open enough andcauses poor combustion.11B. The vent is blocked11A. Refer to section 4.1 to adjust the gasexhaust panel in a more open position.11B: Contact a certified technician to haveyour vent system inspected.12. The flame intensity varies 12A Your fireplace is in thermostat mode 12A. Refer to section 4.2.2 to desactivatedthermostat mode |
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