CONDITION POSSIBLE CAUSES POSSIBLE SOLUTIONSNo sound from all channels. AC power unplugged.• Check AC cable connection and outlet.•Power not switched on.•Outlet has no power.•No sound from some channels. Faulty/missing cables.• Check cables.•Speaker connections faulty.• Check speaker connections.•“Speaker Settings” channel (s) set to “Off”.• Check “Speaker Settings” menu.•No sound from Subwoofer. Subwoofer is off, not powered or improperlyconnected.• Power-up subwoofer, check Sub’s AC outletor check connections.•Sub level set too low.• Correct subwoofer level by adjusting “SUB”button at HTR 7.•VISO FIVE does not respond to HTR 7remote control.Batteries are flat or incorrectly inserted.• Check batteries.•IR transmitter window on remote or IR receiverwindow on VISO FIVE is obstructed.• Check IR windows and ensure clear line-of-sight from remote to VISO FIVE.•VISO FIVE front panel is in very bright sunlightor ambient light.• Reduce sunlight/room lighting.•VISO FIVE does not respond to front panelcommands or remote control.Microprocessor error.• Power down the VISO FIVE via the frontpanel Power switch and unplug it from theAC outlet.•VISO FIVE may have over heated.• Wait five minutes, re-connect and power up.•The POWER is ON, but the internal DVDplayer does not work.No disc is inserted.• Insert a disc.•No picture. The TV is not set to receive video signal.• Select the appropriate video input mode onthe TV so that the picture from the VISO FIVEappears on the TV screen output.•The video cable is not connected securely.• Connect the video cable into the jackssecurely.•The connected TV power is turned off.• Power on the TV.•HDMI connector is plugged-in and “HDMI Res.”is set to 720P, 1080I or AUTO.• Unplug HDMI cable connected to rearpanel’s HDMI OUT.•At DVD mode and with no disc loaded (“NODISC”)1 Press and hold [DISPLAY] button. The lowerline of the VFD will show the current HDMIresolution setting.2 Use the remote’s [ ] keys or toggle[MEMORY] button to select through480P/576P, 720P, 1080I, AUTO or OFF.Select either “480P/576P” or “OFF” to enablecomponent video out, composite and S-Videooutput. Stop at your desired resolution settingand release [ ] keys or [MEMORY] button.•The playback picture is poor. The disc is dirty.• Clean the disc.•The internal DVD player does not startplayback.No disc is inserted.• Insert a disc•An unplayable disc is inserted.• Insert a playable disc (Check the disc typecolour system and Regional code).•The disc is placed upside down.• Place the disc with the playback side down.•The disc is not placed within the guide.• Place the disc correctly inside the guide onthe disc tray.•A menu is on the TV screen.• Press SETUP button of HTR 7 to turn off themenu screen.•The disc is dirty.• Clean the disc.•Parental Control cannot be changed. The password entered was wrong.• Enter the correct password.•Password was forgotten.• Set the VISO FIVE to factory default settings.1 Place the VISO FIVE into AM mode.2 Press quickly the three front panel buttons;[PLAY/PAUSE] then [STOP] then [DISPLAY],holding the [DISPLAY] button for more than7 seconds. The VISO FIVE will switch itself offthen back on to DVD mode.Note: Default password is 2580.•REFERENCETROUBLESHOOTING34ENGLISH FRANÇAIS ESPAÑOL ITALIANO DEUTSCH NEDERLANDS SVENSKA РУССКИЙ