Troubleshooting 7-13Windows Server 2003, Enterprise Edition Error MessagesIf a fatal error (e.g., a STOP or system error) occurs after Windows Server 2003, Enterprise Editionstarts, the screen of the display unit turns blue and displays detailed error messages.STOP: C000021A (FATAL SYSTEM ERROR)The Windows logon process.. System process terminated.Unexpectedly with a status of 0x00000001(0x00000000 0x00000000).The system has been shutdown.crashdump : initializing miniport drivercrashdump : dumping physical memory to diskThe screenbackground is "blue".Take notes of the messages displayed on the screen, and call your sales agent.If a fatal error occurs, the server automatically executes memory dump processing and saves thememory dump data in an arbitrary directory (see the end of this chapter). The maintenancepersonnel of your sales agent may ask you to provide this data. Thus, copy the file into a medium(e.g., DAT) to be ready to pass it to the maintenance personnel.IMPORTANT: A message may appear indicating that virtual memory is insufficient whenyou restart the system after a STOP or system error has occurred. Ignore the message and startthe system.If an error such as a stop error of the OS occurs, the normal dump function may run instead ofthe quick dump function depending on the system status. However, the memory dump file canbe used for failure analysis equivalent to that of the quick dump function.TIPS: Before copying the file into a medium, start the Event Viewer to confirm that the SaveDump event log is included in the system event logs and the memory dump has been saved.The following message may be displayed during usage."Your system is low on virtual memory. To ensure that Windows runs properly, increase thesize of your virtual memory paging file. For more information, see Help."When this message is displayed, extend a physical memory following the procedure below.1. Add a physical memory2. Change the configuration of the paging file (Change more than < physical memorycapacity × 1.5 >)The system also displays a warning message if an internal device or peripheral equipment (e.g., disk,network, or printer) encounters an error. Take notes of the message, and call your sales agent.
