7-52 TroubleshootingCOLLECTION OF THE MEMORY DUMPIf a failure occurs, the memory data should be dumped to acquire the required information. If youstored the dump data in a DAT, label it so as to indicate the software (e.g. NTBackup) you used forstoring it. You may save the diagnosis data to a desired destination.IMPORTANT: Consult with your sales agent before dumping the memory. Executing memory dumpingwhile the server is in the normal operation may affect the system operation. Restarting the system due to an error may display a message indicating insufficient virtualmemory. Ignore this message and proceed. Restarting the system again may result indumping improper data.Preparing for Memory DumpMemory dumping with the DUMP switch may disable the server to restart. In such a case, it isrequired to force the server to shut down. This forced shutdown, however, is not available if"Enabled" is selected for "Switch Inhibit" on the Security menu of the BIOS setup utility, SETUP,because this setting disables POWER switch operation.Follow the procedure below to change the setting to enable the forced shutdown and restart of theserver.1. Power on the server and start the BIOS setup utility, SETUP.2. Select "Disabled" for "Switch Inhibit" in the Security menu.3. Save the configuration data and exit the SETUP.Saving Dump FilesPress the DUMP (NMI) switch to save the dump filewhen an error occurs. Insert somethingsharp-pointed like a pen into the switch hole to pressthe DUMP switch.Pressing the DUMP switch saves the dump file inthe specified directory. (Memory dumping may notbe available when the CPU stalls.)IMPORTANT: Do not use a toothpick or plasticstick that is easy to break.Dump (NMI) switches
