Issue 1.0 UNIVERGE SV81002 - 1142 UCB (Unified Communications for Business)P Between queue progress announcements, the caller is parked and hears the KTS Music onHold (MOH).P When a K-CCIS trunk is on hold, the specified Line Seizure access code is used by thesystem to retrieve the call from a held state for delivery to an available agent, or play a queuedelay announcement.P The UCB can support and distribute incoming calls from remote K-CCIS offices. However,incoming calls into UCB that result in link reconnect are not supported. These calls must beanswered by the local station, and then transferred into the UCB.P As part of the software installation process, the software must be registered through theinternet. This process can be accomplished from the server or from any PC on the customerLAN that has access to both the server and the Internet. The server should be configured forInternet access. The server leaves the factory configured for DHCP and thereforeautomatically gets this access for most customer installations.P Up to 64 calls can be queued up at one given moment.P When using the UCB for VM, the Large LED will not light when a new VM is received. A keyin the UCB will need to be set to light when a new message is received.P Only one 3rd Party CTI connection to the SV8100 is supported. If a SV8100 system hasUCB (Unified Communications for Business), then the 3rd Party Shared Services feature ofSV8100 Desktop Applications cannot be used. If a SV8100 system has SV8100 DesktopApplications with the 3rd Party Shared Services, then UCB cannot be used.Restrictions:P Two SIP extension are need for each Q-Announce port.P Call Pick Up is not supported for Queue calls.P DNIS display is not supported for incoming calls to the UCB.P UCB is not supported when using NetLink.P Analog phones can not be used for Agents.P Agents can not have Hotline, Prime Line or Ringdown setup on the telephone.CALL PROCESSINGDescriptionAbandoned Call SearchAbandoned incoming calls are not connected to agent positions. The system removes them from thequeue on trunks that provide calling party disconnect supervision. Q-Reports can be run to providedetails of queue abandonment including time of arrival, wait time and (subject to trunk type and telcoservices provided) Caller Line Identification (CLI/ANI).
