Chapter 7: Peripheral Devices & AccessoriesTroubleshooting USB OperationsNEO Hand-Held with Windows Mobile 6.1 Classic User Manual 221If a link is established between NEO and a host, the application on the host and on the hand-held must have a recovery mechanism in the event that NEO is removed from the dock, in-terrupting the link.7.5.9 Troubleshooting USB Operations• Ensure that the unit is fully seated in the dock. A dock icon should be visible in thetask bar.• Ensure the USB cabling is connected properly.• Ensure NEO and docking station contacts are not contaminated.7.6 AC Wall Adaptor – Model No. PX3012The AC wall adaptor available for your docking station allows you to operate your hand-held using AC power while charging the battery inserted in the unit.Adaptor plugs suitable for use in the following regions are shipped with the AC wall adap-tor: United Kingdom, Australia, Europe and North America.• Choose the adaptor plug that is suitable for use in your country. Slide the adaptor pluginto the Universal AC power supply, snapping it into place. These two pieces, coupledtogether, are referred to as an AC wall adaptor.• Insert the DC power plug into the DC IN socket at the back of the charger.• Plug the pronged end into an AC outlet.Universal AC Power SupplyAdaptor PlugsDC Power Plug