571Nortel WLAN Security Switch 2300 Series Configuration GuideAppendix A: Troubleshooting aWS SwitchSome common problems that occur during WSS installation and basic configuration are simple to solve. However, to“recover” the system password, you must delete the existing WSS configuration.System logs provide a history of WSS Software events. Traces display real-time messages from all WSS Software areas.Some show commands are particularly useful in troubleshooting. The show tech-support command combines a numberof show commands into one, and provides an extensive snapshot of your WSS switch configuration settings for theNortel Enterprise Technical Support (NETS).Fixing Common WSS Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572Recovering the System Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 574Configuring and Managing the System Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575Running Traces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 582Using Show Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 586Remotely Monitoring Traffic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 588Capturing System Information for Technical Support . . . . . . . . . . . . . . . . . . . . . . . . 595
