Preface 37System Configuration GuideThis site provides quick access to software, documentation, bulletins, and tools toaddress issues with Nortel products. More specifically, the site enables you to:• download software, documentation, and product bulletins• search the Technical Support web site and the Nortel Knowledge Base foranswers to technical issues• sign up for automatic notification of new software and documentation forNortel equipment• open and manage technical support casesGetting help through a Nortel distributor or resellerIf you purchased a service contract for your Nortel product from a distributor orauthorized reseller, contact the technical support staff for that distributor orreseller.Getting help over the phone from a Nortel Solutions CenterIf you do not find the information you require on the Nortel Technical Supportweb site, and have a Nortel support contract, you can also get help over the phonefrom a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following web site to obtain the phone numberfor your region:www.nortel.com/callusGetting help from a specialist by using an Express RoutingCodeAn Express Routing Code (ERC) is available for many Nortel products andservices. When you use an ERC, your call is routed to a technical support personwho specializes in supporting that product or service. To locate the ERC for yourproduct or service, go to:www.nortel.com/erc
