Preface 7Installation and Maintenance GuideRelated publicationsThe following documents provide further information about the BCM1000 and related media baymodules, extension equipment, and the applications and software on the system:• The Programming Operations Guide describes how to program the Business CommunicationsManager equipment. The Management User Guide describes how to use the maintenance anddiagnostic tools.• Telephony Features Handbook provides feature descriptions and programming for thenumerous telephone features available to users through the buttons on the digital telephonessupported by the Business Communications Manager.• If you are not an experienced telephone installer, the BIX Box Wiring Guide providesillustrations for correctly wiring internal cable connections to telephones.• All optional Business Communications Manager applications have installation and user guidesspecific to that application. For an overview of what these guides contain, refer to “Telephonyfeatures and options” on page 26.— Call Center Agent Guide and Call Center Supervisor Guide— Call Center Reporting Set Up and Operation Guide— Call Center Set Up and Operation Guide— Call Detail Recording System Administration Guide— CallPilot Unified Messaging Installation and Maintenance Guide and CallPilot Desktop(Unified) Messaging Quick Reference Guide— CallPilot Fax Set up & Operation Guide and CallPilot Fax User Guide— CallPilot Manager Set Up and Operation Guide and CallPilot Programming Record— CallPilot Message Networking Setup and Operation Guide and CallPilot MessageNetworking User Guide— CallPilot Reference Guide— IP Telephony Configuration Guide— LAN CTE Configuration Guide— Multimedia Call Center Setup and Operation Guide and Multimedia Call Center WebDevelopers Guide— Personal Call Manager User Guide— CallPilot Fax Set Up and Operation Guide— CallPilot Fax User Guide— Interactive Voice Response Installation and Configuration Guide (IVR)• From the Business Communications Manager Documentation CD, you can also access anumber of telephone and accessory quick reference cards.UTAM UTAM Inc.VoIP Voice over IPWAN Wide area network
