28 Chapter 1 Introducing the Business Communications ManagerN0008587 01Data featuresThe Business Communications Manager also offers the following data features. These features aredescribed and configured in the Business Communications Manager Programming OperationsGuide.• Integrated QoS Routing controls the router interface between the BCM1000 and the local areanetwork, wide area network, and internet.• DHCP (Dynamic Host Configuration Protocol) — Business Communications Managerprovides DHCP service to branch office clients. This service dynamically assigns IP addressesto branch office PCs, so you do not manually assign an IP address to each PC. The BusinessCommunications Manager can also be set to use this application as a relay agent to an externalDHCP server on the network.• DNS (Domain Name System) — BCM1000 functions as a DNS proxy for your network. TheDNS service allows clients to enter a domain name, such as www.nortelnetworks.com, insteadof an IP address when using web browsers.• CallPilot DesktopMessaging Installationand Maintenance Guideand CallPilot Desktop(Unified) MessagingQuick Reference GuideDesktop Message Networking (requires keycode) provides amultimedia messaging application that works with an e-mail client toprovide a single graphical user interface for CallPilot voice, fax, andtext messages, as well as e-mail messages.• LAN CTE ConfigurationGuide— LAN CTE (introduced in BCM 2.5 to replace TSP) (requireskeycode) provides an interface between a Personal Computer(PC), a telephone, and the Business Communications Managerserver that allows third-party software to function on PCs on thesame network as the Business Communications Manager. Thisallows customized solutions for such applications as hotel/motelpackages or text messaging programs.— TSP (version 2.0 systems only) (requires keycode) supplies theinterface between the Business Communications Manager systemand Microsoft TAPI. This interface allows you to use TAPIapplications on the Business Communications Manager system.• Multimedia Call CenterSetup and OperationGuide and MultimediaCall Center WebDevelopers GuideNortel Networks Multimedia Call Center (requires keycode) allowscall agents and users to interact through either or both a telephoneconnection and an IP connection. This allows the conversation tooccur over the voice connection or through text chatting. Further, thisapplication allows exchange and viewing of web pages, and allowsthe attendant to show the client screen captures.• Personal Call ManagerUser GuidePersonal Call Manager, a TAPI-based application, provides agraphical interface that allows you to use your computer to manageyour calls and address book, while still using your telephone for voicecommunication. Note: This application also requires a LAN CTEclient licence.
