30 Chapter 1 Getting startedN0060612N0060612How to get helpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get technical support for Nortel products is from the Nortel Technical SupportWeb site:http://www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, and tools to address issueswith Nortel products. More specifically, the site enables you to:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel Knowledge Base for answers totechnical issues• sign up for automatic notification of new software and documentation for Nortel equipment• open and manage technical support casesGetting Help over the phone from a Nortel Solutions CenterIf you don’t find the information you require on the Nortel Technical Support Web site, and have aNortel support contract, you can also get help over the phone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain the phone number for your region:http://www.nortel.com/callusGetting Help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC)to quickly route your call to a specialist in your Nortel product or service. To locate the ERC foryour product or service, go to:http://www.nortel.com/ercGetting Help through a Nortel distributor or resellerIf you purchased a service contract for your Nortel product from a distributor or authorizedreseller, contact the technical support staff for that distributor or reseller.
