Using Multiple Queue Assignment 81Interpreting the Network Position Status Counts DisplayStandard 1.0 Network Administration Center November 1998User Guide SupplementInterpreting the Network Position Status Counts DisplayIntroduction The Network Position Status Counts Display screen shows thenumber of positions currently in specific states. This screen isavailable in tabular or graphic format.This section describes how to interpret the Network PositionStatus Counts Display screen if one of your Meridian MAXapplications is running MQA.For detailed information on this screen, refer to the NetworkAdministration Center (NAC) 2 Supervisor’s User Guide(P0724352), “Position Status Display” chapter.Terminology With MQA, you need to know the following terms:• Primary queueThe primary queue is the first queue an agent selects whenhe or she logs in to the phoneset.• In-use queueThe in-use queue is the queue in which an agent is currentlyhandling an ACD call. If the agent is not handling an ACDcall, the in-use queue becomes the last queue that the agenthandled. When an agent logs in, the primary queue isconsidered to be the in-use queue.
