Nortel Voice Mail Set Up And Operation Manual

Also see for Norstar Voice Mail: Software guide

Contents

Nortel Voice Mail Set Up And Operation Manual Manual pdf 15 page image

12 Setting up the Speech Recognition Automated AttendantSpeech Recognition Automated Attendant Set Up and Operation Guide P0886635 Issue 1.0Optimizing the Company Directory for use with the Speech RecognitionAutomated AttendantThe Speech Recognition Automated Attendant can operate without any specialconfiguration. However, to maximize the number of accurate name matches, youshould scan the Speech Recognition Directory for:• Entries without a recorded nameEntries without a recorded name cannot be accessed by the Speech RecognitionAutomated Attendant. If a mailbox is uninitialized, contact the user and requestthat they initialize their mailbox and record their name in the CompanyDirectory.• Names using initials or incomplete namesYou must modify these types of entries. For more information, refer to"Creating a Speech Recognition Automated Attendant Directory extendedname" on page 14.• Entries marked as homonymsEncourage these users to record identifying information, such as theirdepartment name, in their recorded names. Select Play Name from the SpeechRecognition Directory to determine if the spoken name is adequate. If thespoken name is not adequate, you may need to add an alias entry. For moreinformation on adding an alias, refer to "Creating a Speech RecognitionDirectory alias" on page 15.• Names that do not follow conventional pronunciation rulesIf names do not follow conventional pronunciation rules, you must add anExtended Name to match the actual pronunciation. For more information, referto "Creating a Speech Recognition Directory alias" on page 15.• Users who need to be accessed by their role or other identifying informationIf a user needs to be accessed by their role, such as the operator, you must setup an alias for these mailboxes. For more information, refer to "Creating aSpeech Recognition Directory alias" on page 15.