Nortel Voice Mail Set Up And Operation Manual

Also see for Norstar Voice Mail: Software guide

Contents

Nortel Voice Mail Set Up And Operation Manual Manual pdf 18 page image

Setting up the Speech Recognition Automated Attendant 15P0886635 Issue 1.0 Speech Recognition Automated Attendant Set Up and Operation Guide4. Click on the OK button to close the Mailbox Administration window.Note: When the Speech Recognition Directory list is updated, the standard nameis replaced with the extended name and the Type field changes from“Default” to “Extended”. The Type field applies to any mailbox that can beaccessed by an outside caller (Subscriber, Information, and Fax-On-Demand mailboxes). It does not include Fax Overflow or Network Deliverymailboxes.Creating a Speech Recognition Directory aliasProviding an alias (alternate name) for a Speech Recognition Automated Attendantentry improves the likelihood that a caller will be able to match their request.Creating an alias is optional.You should add an alias to the Speech Recognition Automated Attendant Directoryif:• the user is usually referred to by a nickname or initials• the spelling and/or pronunciation of the name do not follow normal languageconventions. Change the spelling of the name to better reflect the pronunciationand to produce better matching.• the person needs to be accessible using a role or other name in addition to apersonal name. Encourage the user to rerecord their name, adding the requiredinformation such as their role. For example, David Smith, SoftwareDevelopment.To create a Speech Recognition Directory alias:1. Select the mailbox from the Speech Recognition Directory.2. Click on the Properties button.The Mailbox Administration window appears.