Nortel Voice Mail Set Up And Operation Manual

Also see for Norstar Voice Mail: Software guide

Contents

Nortel Voice Mail Set Up And Operation Manual Manual pdf 22 page image

P0886635 Issue 1.0 Speech Recognition Automated Attendant Set Up and Operation GuideMaintaining and optimizing the SpeechRecognition Automated AttendantThis chapter will assist you in maintaining and optimizing the Speech RecognitionAutomated Attendant features.Maintaining the Speech Recognition Automated AttendantThe Speech recognition usage report gives you valuable information on theperformance of the Speech Recognition Automated Attendant. Access the usagereport by selecting Speech Recognition from the NVM Manager Reports menu.The report appears in a new Notepad window.Speech recognition usage reportThe report consists of two sections:• part 1 summarizes speech recognition channel usage, on a 7-day rolling basis.• part 2 shows performance information for each of the Automated Attendantapplications.Use the usage report as a diagnostic tool if you receive complaints from users, orwhenever you suspect that a performance or availability problem may exist.Analyzing part 1The report shows the number of Voice Channels allocated to Speech Recognitionand the percentage of the time when all Channels were busy for the last seven days.Statistics for the most recent complete day are shown in the rightmost column.Use Part 1 to identify the volume and sources of traffic using speech recognitionresources, and to determine if more channels are needed. If the value consistentlyindicates 100% usage, you should probably add more Speech Channels.Two additional Speech Channels can be added by enabling the Speech Recognition2 to 4 Channel Upgrade Security Key Code. The Speech Recognition AutomatedAttendant can have a maximum of four Speech Channels.For more information about enabling more Speech Channels for the SpeechRecognition Automated Attendant, talk to your sales representative.4