Nortel Voice Mail Set Up And Operation Manual

Also see for Norstar Voice Mail: Software guide

Contents

Nortel Voice Mail Set Up And Operation Manual Manual pdf 6 page image

P0886635 Issue 1.0 Speech Recognition Automated Attendant Set Up and Operation GuideSpeech Recognition Automated Attendantfeature descriptionsOverviewThis chapter describes:• Automated Attendant Speech Recognition• Voice Activated DialingAutomated Attendant Speech Recognition voice promptsThe Speech Recognition Automated Attendant gives outside callers the ability ofdirecting their own calls by speaking the name of the person they want to reach.After the caller hears the company greeting, the Speech Recognition AutomatedAttendant main prompt is played immediately. The Speech RecognitionAutomated Attendant default main prompt is “If you know the name of thedepartment or person you wish to reach, say the name by clearly speaking into thephone now”.You can record your own customized Speech Recognition Automated Attendantmain prompt. For example, “Please speak the name of the person or departmentyou want to contact. If you do not know the name of the person, say operator orpress ‚ and you will transferred to the company operator.”After the Speech Recognition Automated Attendant main prompt plays, the systemwaits for the caller to speak a name. Callers can interrupt the prompt by speaking aname at any time while the prompt is playing.If the Speech Recognition Automated Attendant has difficulity matching thespoken name, the caller is re-prompted to speak a name. The default repeat promptis “This is a Speech Recognition system. Following the tone, please say the nameof the person you wish to reach or enter the extension, or press 0 to speak with anoperator”.You can record your own customized Speech Recognition Automated Attendantrepeat prompt. For example, “Your call is being handled by our Speech Recognitionsystem. Please say the employee’s first and last name, or press £ for moreoptions.”2