Nortel Voice Mail Set Up And Operation Manual

Also see for Norstar Voice Mail: Software guide

Contents

Nortel Voice Mail Set Up And Operation Manual Manual pdf 9 page image

6 Speech Recognition Automated Attendant feature descriptionsSpeech Recognition Automated Attendant Set Up and Operation Guide P0886635 Issue 1.0Voice Activated DialingVoice Activated Dialing allows Norstar Voice Mail users the ability of directingtheir own calls by using the Company Directory and speaking the name of theperson they want to reach. The Voice Activated Dialing feature is accessed bypressing ƒ ·°° . Voice Activated Dialing can be accessed from anyNorstar set, including analog sets attached via an Analog Terminal Adapter (ATA).The Voice Activated Dialing feature performs similarly to the way the SpeechRecognition Automated Attendant operates, with these differences:• After the user presses ƒ ·°° , a tone is heard after which theuser speaks the name of the person they want to contact. No Matches foundis displayed when the user fails to provide a name, or provides an invalid name.• When users are transferred out of Voice Activated Dialing, because there is novoice match or there is three errors, they are routed directly to the regularCompany Directory.• The DIR softkey or the £ key can be used to transfer out of Voice ActivatedDialing feature and into the regular Company Directory.• The Voice Activated Dialing confirmation prompt plays only the recordedname back to the user.• Users confirm a voice match by pressing OK or the £ key rather than saying“yes”. If the user does not confirm the voice match within three seconds, theVoice Activated Dialing proceeds as if OK was pressed. Users decline the voicematch by pressing RETRY or the • key. After a selection is declined, VoiceActivated Dialing presents the next homonym (if there is one) or re-prompts theuser to say the name again.