Error handling and troubleshooting 101Ink spills on the flex cablen Clean the flex cable gently with a cotton swab moistened with water. Do notuse acetone or any other harsh cleaner as this may cause damage to the flexcable.Printer settings are lost when the printer is turned off or rebootedn Be sure to save your printer settings to a User number (see ‘Saving useroptions’ on page 64). When you are ready to print, select the User numberwith the settings that you saved.Print qualityYou can solve most print quality problems by priming, cleaning, replacing, orcalibrating the cartridges. Refer to the following chapters for details:Priming, calibrating - (see ‘Getting started’ on page 17)Cleaning, replacing - (see ‘Printer maintenance and storage’ on page 71)No print appearsn Check that you’ve removed the tape from the cartridge print head.n Check that the software (OGSL) is working properly.n Check for network problems.White lines or large gaps on print or portions of characters missingn Prime, clean, calibrate, or replace cartridges.n Check if the ink reservoir is empty. Refill if necessary.n Make sure the media feeds freely.Overall print quality is poorn Prime, clean, calibrate, or replace cartridges.n Make sure the printer is positioned on level ground.Cartridge sputters small amounts of ink on papern Nozzle plate may be flooded. Try using a lower firing rate or replacing thecartridge.
