IC-208 14-3Troubleshooting 1414 Troubleshooting14.1 Cannot printThis chapter description the troubleshooting procedures for possible malfunctions.Perform the following troubleshooting procedures if this machine does not print after specifying a print job.Symptom Cause RemedyA message "No printers are connect-ed." or "Print error" appears.The printer driver selected for print-ing may not be compatible with theimage controller.Check the printer name selected.The network cable or USB cablemay be disconnected.Check that the cable is connectedproperly.An error may be occurring on themachine.Check the control panel of the ma-chine.Available memory space may be in-sufficient.Perform a test print to check wheth-er printing is possible.A postscript error appears. Available computer memory spacemay be insufficient.Perform a test print to check wheth-er printing is possible.There may be an error in the applica-tion software settings.Refer to the user’s manual of the ap-plication software to check the set-tings.The file printing settings may be in-correct.Change the settings and try to printagain.The machine does not start printingalthough the print job was completedon the computer.The printer driver selected for print-ing may not be compatible with theimage controller.Check the printer name selected.The network cable or USB cablemay be disconnected.Check that the cable is connectedproperly.An error may be occurring on themachine.Check the control panel of the ma-chine.A print job may be queued in thismachine, delaying printing.Check the job order on the ActiveJobs list in the control panel of themachine.When executing the print job, "Savein User Box" may have been speci-fied.Check if the print job is held in the"User Box" in the control panel ofthe machine.When executing the print job, "Se-cure Print" may have been speci-fied.Check if the print job is held on the"Secure Print User Box" in the con-trol panel of the machine.If the Account Track function is op-erating, an unregistered departmentname (or password) may have beenentered.Enter the correct department name(or password).If the authentication settings havebeen applied, an unregistered username (or password) may have beenentered.Enter the correct user name (orpassword).Different encryption passphrasesmay be specified for the printer driv-er and the machine.Specify the same encryption pass-phrase for the machine and theprinter driver.Available computer memory spacemay be insufficient.Perform a test print to check wheth-er printing is possible.Network connection to the imagecontroller is not established (if net-work connection is specified).Consult with the network adminis-trator.The enhanced security mode maybe enabled on the machine.Specify the authentication settingsin the enhanced security mode. Fordetails, contact the administrator ofthis machine.
