Document Monitor Errors 361Document Monitor ErrorsThis section describes about the error conditions and messages of Document Monitor.P.361 “Document Monitor Error Conditions”P.362 “Document Monitor Error Messages”P.368 “Device Status Indicators”Document Monitor Error ConditionsRefer to the corrective action for the following error conditions.P.361 “The Device is Not Responding”P.361 “Cannot View Job in Document Monitor Print Queue”P.362 “Cannot Interpret Document Monitor Messages/Warning/Errors”The Device is Not RespondingProblem DescriptionThe status bar reads, “The device is not responding” and the broken connection icon is dis-played in the taskbar.Technically, this icon means that the SNMP manager on the client machine cannot communicatewith the SNMP agent on this equipment. Several error conditions can cause this status:y The network connection between the client and the device has been broken.y The device IP Address has changed and the client is still using the old address.y The device is currently rebooting.y The SNMP agent on the device is not functioning properly or has stopped functioning.Corrective Action1. Make sure that the SNMP Network Service is enabled from the Network Setup page in thePrinter Utility Administrator mode.2. Wait for a couple of minutes. Most of the time, the connection is reestablished automatically.3. If the broken connection condition persists, exit and restart Document Monitor.4. If, upon restarting Document Monitor, you receive a message that the address cannot beresolved, manually discover and select the device.P.336 “Searching for a Printer”Cannot View Job in Document Monitor Print QueueProblem DescriptionAfter submitting a job to print, there are several reasons why you may not see the job in the printqueue:y The wrong device selected.y The job is queued on the Windows operating system print spooler.y The job may be held in the Novell print queue.y A copier error prevents printing.Corrective Actiony Check the device location to see if there really should be any jobs listed.y Check the Jobs Log in Printer Utility to see if the status of the job is listed as Done, Deleted,or Unserviceable.y If the job is very small, it may have already been serviced and moved to the Jobs Log as aterminated job. If the job was unserviceable for some reason, it no longer appears in theunder Current Jobs list.y Look at the Touch Panel Display for error messages. For instance, a prompt to load paperholds up subsequent jobs in the queue.
