Solving Problems with Media Misfeeds 8-19Media ismisfeeding.The media is not cor-rectly positioned inthe tray.Remove the misfed media and reposi-tion the media properly in the tray.The number of sheetsin the tray exceedsthe maximumallowed.Remove the excess media and reloadthe correct number of sheets in thetray.The media guides arenot correctly adjustedto the media size.Adjust the media guides in the Tray 1to match the size of the media.Warped or wrinkledmedia is loaded in thetray.Remove the media, smooth it out, andreload it. If it still misfeeds, do not usethat media.The media is moistfrom humidity.Remove the moist media and replace itwith new, dry media.Custom-sized media,envelopes, labels,postcards, thickstock, or letterheadsare loaded in Tray 2.Special media must be loaded inTray 1 only.The recommendedlabel sheet is facingthe wrong way in Tray1.Load the label sheets according to themanufacturer’s instructions.Envelopes are facingthe wrong way inTray 1.Load the envelopes in Tray 1 with theflaps facing down.If the flaps are on the long edge (Enve-lope C6 and Envelope DL), load theenvelopes with the flap edge towardthe printer and the flap side facingdown.Unsupported media(wrong size, thick-ness, type, etc.) isbeing used.Use good quality recommendedmedia. See “Print Media” on page 5-2.The media feed rolleris dirty.Clean the media feed roller.For more details, refer to “Cleaning theMedia Feed Roller” on page 7-5.Symptom Cause Solution
