Oki C834DN User Manual

Also see for C831dn: Safety and Warranty Guide User manual User manual

Contents

Oki C834DN User Manual Manual pdf 104 page image

- 104 -Other Issues3 3. TroubleshootingItem Symptom Cause/RemedyConfiguration tool Unable to find a printer. If the [Don't allow exceptions] check box is selected onthe [General] tab of Windows Firewall, you cannot searchfor a printer in a segment that is connected to anotherrouter. Only printers within the same segment as the printercan be searched.When you cannot find a printer, enter the printer name(arbitrary) and IP address in [Printer] > [Add or RemovePrinter] and click [Add].Image Quality IssuesMemo● If the following information does not solve your issue, contact your dealer.Symptom Point to check Remedy ReferenceVertical linesappear.The LED heads are dirty. Wipe the LED heads with a softtissue paper.page 126The toner is low. Replace the toner cartridge. page 111The image drum is damaged. Replace the image drum. page 116Foreign materials may be present onthe image drum.Replace the image drum. page 116The light-shielding film of the imagedrum is dirty.Wipe the film with a soft tissuepaper.-The image drum is not installedproperly.Install the image drum properly. page 116Printed images arefading vertically.The LED heads are dirty. Wipe the LED heads with soft tissuepaper.page 126The toner is low. Replace the toner cartridge. page 111The paper is unsuitable. Use supported paper. page 57Printed images arelight.The toner save is enabled. Change the toner save settings. -The toner cartridge is not installedproperly.Install the toner cartridge properly. page 111The toner is low. Replace the toner cartridge. page 111The paper is moist. Use paper stored in propertemperature and humidityconditions.page 57The paper is unsuitable. Use supported paper. page 57The paper is unsuitable.The settings of media type andweight are incorrect.Press the <ENTER> buttonand select [Menus] > [TrayConfiguration] > the paper trayconfiguration you are using, andthen select the proper values for[Media Type] and [Media Weight].Or, select a larger value for [MediaWeight].page 57The paper is recycled.The media weight setting isunsuitable.Press the <ENTER> buttonand select [Menus] > [TrayConfiguration] > the paper trayyou are using, and then select alarger value for [Media Weight].page 57