Oki C834DN User Manual

Also see for C831dn: Safety and Warranty Guide User manual User manual

Contents

Oki C834DN User Manual Manual pdf 107 page image

- 107 -Other Issues3 3. TroubleshootingFeeding IssuesMemo● If the following information does not solve the issue, contact your dealer.Symptom Point to check Remedy Reference● The paper oftenjams.● Multiple sheetsare fed at once.● The paper is fedat an angle.The printer is tilted. Place the printer on a flat surface. page 16The paper is too light or too heavy. Use the appropriate paper for theprinter.page 57The paper is moist or has a staticcharge.Use paper stored in propertemperature and humidityconditions.page 57The paper is wrinkled, folded orcurled.Use appropriate paper for the printer.Fix the curled paper.page 57Something is already printed on theback side of the paper.With tray 1/2/3/4, you cannot usepaper that has been printed.Load it on the MP tray for printing.page 63The edges of the paper are not kepteven.Fan the paper and even up theedges.page 62,page 63There is only one sheet of paper inthe tray.Load several sheets of paper. page 62,page 63You have added more paper withpaper already loaded in the tray.Remove the already loaded paper,stack it onto the new paper, even upthe edges and load the paper withthe old paper on top.page 62,page 63The paper is loaded at an angle. For tray 1/2/3/4, adjust the paperwidth guide and stopper to thepaper.For the MP tray, adjust the paperwidth guide to the paper.page 62,page 63Envelopes are not correctly loaded. Load envelopes correctly. page 63Paper, envelopes or labels of weightbetween 177 and 220 g/m2 is loadedin tray 1 and tray 2.Load the paper, envelopes or labelsof weight between 177 and 220 g/m2on the MP tray, and use the face upstacker.page 57,page 63Paper does not feedinto the printer.The setting of [Paper FeedingSource] in the printer driver is notcorrectly specified.Check the paper tray and selectthe correct tray in [Paper FeedingSource] in the printer driver.-You have specified manual feedingon the printer driver.In the printer driver, clear the[MPT is Manual feed] check box on[Paper feed options].AdvancedThe printer doesnot start processingeven though youhave removed thejammed paper.- Open and close the top cover. -The paper getsfolded or wrinkled.The paper is moist or has a staticcharge.Use paper stored in propertemperature and humidityconditions.page 57The paper is light. Press the <ENTER> button andthen select [Menus] > [TrayConfiguration] > [(tray name)Config] > [Media Weight].Then, specify a lighter weight.page 57