6 TROUBLESHOOTING FOR NETWORK CONNECTIONS100 Fax Driver Problems This port is currently in useProblem descriptionThe driver was either opened, printing a job, or in use by another printer or application, when you attempted to delete it.Corrective actionMake sure all print jobs have been completed before deleting a port. If there are still problems, exit all applications and tryagain. Check each driver to see if another driver is using the same port. If so, first change the driver’s port setting anddelete the port. Problem with the current printer setupProblem descriptionThe driver was not set up properly, possibly because the installation procedure was not completed.Corrective actionDelete the driver and either reinstall it from the Client Utilities/User Documentation DVD or download it from thisequipment. Fax Driver General Errors “Could not connect to the MFP device” appearsProblem descriptionWhen users are trying to access to the properties of the Fax driver, an error message “Could not connect to the MFPdevice” appears.Corrective actionCommunication between the Fax driver and this equipment failed. Make sure that this equipment is operating. If not, turnits power ON.Connect the Fax driver with this equipment through the TopAccess. If the connection fails, reboot the computer and thisequipment. The fax jobs are not listed on the “Logs - Transmission” screen inTopAccessProblem descriptionWhen confirming the fax job logs on the “Logs - Transmission” screen in TopAccess, the fax jobs that are sent are notdisplayed.Corrective actionIf the relevant fax job is not included in the Log list, your transmission job may not have been performed. In this case,search for jobs without the department code in the “JOB STATUS - FAX” on the control panel. Then select the relevant faxjob and press the [SEND] button to resend it. Fax transmission cannot be performed with a cover sheetProblem descriptionIn a Fax driver which is set to the IPP port, no cover sheet is output and an XL error occurs in the fax transmission when aprinter driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with acover sheet added from Microsoft Excel.Corrective actionSet the file name of the printer driver in 30 letters or less.
