Oki ES9465 MFP Troubleshooting Manual

Also see for ES9465: Management guide Software setup guide Procedure for the Installation

Contents

2 TROUBLESHOOTING FOR COPYING72 Copying ProblemsCopying ProblemsSee the table below when you have a problem in operating copy function or have an unexpected copy output.Problem Description Cause Corrective ActionFunctions cannot be set. Another function that is unavailablefor the combination has already beenset.Some functions cannot be combined.For details, refer to Chapter 8 of the Copying Guide.Copying stops during scanning ofthe originals. (The message “Thenumber of originals exceeds thelimits Will you print out storedoriginals?” appears.)The number of scanned pages hasreached the maximum.To copy the scanned images, press [YES]. To cancel,press [NO].Copying stops during scanning ofthe originals. (The message “Notenough Work Space to storeoriginals Will you print out storedoriginals?” appears.)No available internal memoryremains.To copy the scanned images, press [YES]. To cancel,press [NO].Copied image is too light. No toner is left. The message “Install new Black (Cyan, Magenta orYellow) cartridge” appears when no toner is left. Replacethe toner cartridge of the color the message indicates.P.51 “Replacing a Toner Cartridge”Copy density is set too light. Darken the density manually or try the automatic densitymode.Copied image is too dark. Copy density is set too dark. Lighten the density manually or try the automatic densitymode.Copied image has stains. The Original Cover or the ReversingAutomatic Document Feeder is notfully lowered.Lower it fully to block outside light.The original glass, platen sheet,scanning area and guide are stained.Clean them.P.120 “Regular Maintenance”The copy density is set too dark. Lighten the density manually or try the automatic densitymode.A transparent original such as atransparency or tracing paper is beingused.To copy a transparent original clearly, put a sheet of blank,white paper behind the original. Make sure that the paperis large enough to cover the original.Copy image is skewed. The original is sent from theReversing Automatic DocumentFeeder at a skew.Replace the original while aligning the side guides of theReversing Automatic Document Feeder to its width so thatit will be placed straight.Copied image is partially missing. The size or orientation of the copypaper and that of the original are notconsistent. The reduction ratio is notproperly set.Fit the copy paper size to the original or set the reductionratio for the copy paper.The binding margin is too wide. Set the binding margin width to fully cover the original.For details, refer to Chapter 4 of the Copying Guide.The original is larger than theprintable area.The outside part of the printable area cannot be copied.The Full Image function enables you to copy the wholeimage of the original in the 95 - 99% reduction ratio.Copied image is blurred. There is a gap between the originalglass and the original.Lower the Original Cover or the Reversing AutomaticDocument Feeder fully so that the original fully contactsthe platen glass.The copy paper is damp. Replace it with dry copy paper.