Oki ES9465 MFP Troubleshooting Manual

Also see for ES9465: Management guide Software setup guide Procedure for the Installation

Contents

6 TROUBLESHOOTING FOR NETWORK CONNECTIONS92 Locating the Equipment in the NetworkLocating the Equipment in the Network Cannot locate the equipment in the networkProblem DescriptionI cannot locate the equipment in the network.Corrective ActionImproper settings may cause problems in locating the equipment in the network. Try the checklist below to detect thecause of the problem. If the problem remains unsolved, contact your service representative.No. Check... Yes No Corrective Action1 Is the startup page printed out? If not, wait untilthe communication comes online. Examine theprotocol settings listed on the startup page. Arethey correct?Next StepØ ÖSet up the proper protocols.2 Print out a configuration page. Make sure thatthere are not any discrepancies or inconsistenciesbetween the current network settings and yournetwork environment. Change the networksettings, if necessary. Use the Find Computerutility from your Windows computer to locate theequipment by its device name. Can you find theequipment?Next StepØ ÖSet up the proper protocol if required.Once you have located the equipment, configurethe port that it is mapped correctly to the device.3 Can you locate other computers connected to thesame network? Next StepØ ÖCheck the network settings on the client computerto make sure that they are compatible with thenetwork settings on the equipment.4 Check the link LED activity on the hub and/or NICof the equipment and the client machine. Do thehardware components appear to be functioningproperly?Next StepØ ÖContact your service representative.5 Confirm whether the Ethernet cable is normal.Does the current Ethernet speed appear on theETHERNET setting screen ([SETTING] - [ADMIN]- [NETWORK] - [ETHERNET]) ?Furthermore, confirm whether the hub you areusing supports FULL mode. Does the hub supportits mode ? Next StepØ ÖIf “Link not detected” is displayed on theETHERNET setting screen, a contact failure ordisconnection may be occurred in the cable.In this case, check the cable, and replace it with anew one, if required.Furthermore, if the hub does not support FULLmode, connect the equipment to the switchinghub. When the port setting of the switch is fixed athalf-duplex communication, change it to any of10/100/1000 Mbps, full-duplex fixedcommunication mode or auto-negotiation.Contact your local network support specialist forfurther assistance.6 Make sure that the device name for theequipment is unique and verify that the WINSand/or DNS server database are not causingpotential naming conflicts with the networksettings on the equipment. If necessary, changethe network settings on the equipment. After thecommunication comes back online, can you seethe equipment in the network?Next StepØ ÖSet up the NetBIOS name of the device correctly.7 If the network environment is using complexsubnet or supernet structures, is the IP addressused by the equipment within the networkstructures range of valid addresses?End ÖContact your local network support specialist forfurther assistance.