5 TROUBLESHOOTING FOR e-Filing88 e-Filing Web Utility Problemse-Filing Web Utility ProblemsThis section describes troubleshooting for the web browser-based e-Filing web utility. You will also find the error messagesand the corrective actions for each message. e-Filing Web Utility terminates the sessionProblem DescriptionThe message “This operation will end your e-Filing session.” appears and e-Filing Web Utility returns to its top page.Corrective Action 1Clicking the [Return], [Refresh], and [home] button or [login] link leads to this message and e-Filing Web Utility returns toits top page. In this case, try again to do the operation you intended.Corrective Action 2Closing the window by clicking the [x] button of the browser leads to the message “This operation will end your e-Filingsession.” and the e-Filing session ends. Finish your current operation before you close the window.Corrective Action 3Operating the main window while the sub window is displayed leads to the message “This operation will end your e-Filingsession.” and the processing displayed on the sub window ends. Do not operate the main window until the processing onthe sub window has been completed. Numerous sub windows repeatedly appearProblem DescriptionNumerous sub windows repeatedly appear and e-Filing becomes uncontrollable.Corrective ActionClose all the windows and exit from the web browser. Then restart the browser and clear the cookie files from “InternetOption” (for Internet Explorer). Displaying the items in the Contents Frame takes a long timeProblem DescriptionDisplaying the items in the Contents Frame takes a long time.Corrective ActionDisplaying more than 100 items in the Contents Frame may take a long time. A smaller number of items shortens the timefor displaying.
