Page 179 Frequently Asked QuestionsSoftware installation problemsProblem SolutionThe Palm DesktopInstaller Menu did notappear when I insertedthe CD-ROM into myWindows computer.1. Click the Start button.2. Choose Run from the Start menu.3. Click Browse.4. Locate your CD-ROM drive andselect the Setup.exe file.5. Click Open.6. Click OK.I cannot install PalmDesktop software on myWindows computer.Try the following:1. Disable any virus scanning softwareon your computer.2. Press CTRL-ALT-DELETE and end alltasks except Systray and Explorer.Note: If a dialog with buttonsappears instead of a list oftasks, click the Task Listbutton and then end alltasks except Systray andExplorer.3. Make sure your computer has atleast 30 MB of disk space available.4. Delete all temporary files.5. Run ScanDisk on your computer.6. Reinstall Palm Desktop software.I cannot install PalmDesktop software on aMacintosh.Try the following:1. Disable any virus scanning softwareon your Macintosh.2. Quit any open applications.3. Make sure your computer has atleast 25 MB of disk space available.4. Reinstall Palm Desktop software.
