Page vi Handbook for Palm™ m100 Series HandheldsSample connection for remote IR HotSync operations ........... 154Network preferences and TCP/IP software ................................. 155Selecting a service ......................................................................... 156Entering a user name ................................................................... 156Entering a password .................................................................... 157Selecting a connection .................................................................. 157Adding telephone settings .......................................................... 158Connecting to your service .......................................................... 160Creating additional service templates ....................................... 161Adding detailed information to a service template ................. 161Login scripts .................................................................................. 164Creating a login script on your handheld ................................. 165Plug-in applications ..................................................................... 167Deleting a service template ......................................................... 167Network preferences menu commands .................................... 167TCP/IP troubleshooting .............................................................. 168Owner preferences............................................................................ 169ShortCuts preferences ...................................................................... 170Creating a ShortCut ...................................................................... 170Editing a ShortCut ........................................................................ 171Deleting a ShortCut ...................................................................... 171Appendix A: Maintaining Your HandheldCaring for your handheld................................................................ 172Battery considerations...................................................................... 173Resetting your handheld ................................................................. 174Performing a soft reset ................................................................. 174Performing a hard reset ............................................................... 175Appendix B: Frequently Asked QuestionsSoftware installation problems ....................................................... 179Operating problems.......................................................................... 180Tapping and writing problems....................................................... 182Application problems....................................................................... 183HotSync problems ............................................................................ 184Beaming problems ............................................................................ 192Password problems .......................................................................... 193Technical support ............................................................................. 194Appendix C: Upgrade Information ..........................................196Appendix D: Non-ASCII Characters for Login ScriptsUse of ^char ....................................................................................... 199Carriage return and line feed .......................................................... 199Literal characters............................................................................... 200