3-6 DBS 576 (USA) issued September 2001 576-50-700Chapter 3. System Features Section 700 - Operation• Up to 6 recorded messages (flexible length, max. 96 sec. per system) (ACD Version 3.0 andhigher)• In Version 3.0 and higher, the Silent Monitor feature has been added. This feature allows anACD supervisor to monitor a call between an ACD agent and a caller without the knowledgeof either party. For more information, see “Silent Monitor” on page 5-76, Section 400 -Programming, and Section 520 - Built-In ACD Reference Manual.• In addition to MOH, ACD Version 3.0 provides up to eight analog extension ports that can beconnected to a recorded announcement device. See Section 520 - Built-In ACD ReferenceManual.• Up to 6 recorded messages (max. 14 sec. per message) (ACD Version below 3.0)• Zip Tone which automatically answers calls when an agent is using the Headset mode (CPCVersion 2.5 and higher)• Wrap Mode which allows an agent to complete any paperwork before becoming available totake another call. (CPC Version 2.5 and higher)Hardware Requirements• See Section 520 - Built-In ACD Reference Manual.Related Programming• See Section 520 - Built-In ACD Reference Manual.Considerations• For more information, see Section 520 - Built-In ACD Reference Manual.Automatic Route SelectionDescriptionWhen Automatic Route Selection (ARS) is enabled, the system follows a preselected route for calls.Usually the selected routing is the least cost route.ARS works in conjunction with Toll Restriction Service (TRS). Calls can be denied based on theprogrammed TRS level for the originating party. (For more information, see “Ringing Modes” onpage 3-51.)• Three levels of ARS checking are available based on the dialed number following the ARSaccess code:• Direct Route Selection: The simplest form of ARS routing that upon ARS entry(enter 9) directly selects the trunk group and any dialed number modification.• Route List Selection: A more complex routing that includes up to 5 alternativelevels of route selection and includes TRS level checking.• Time List Selection: The most complex routing that determines the appropriateroute list based upon the day and time.• Forced ARS is available on an Extension Class of Service (COS) basis.• A special day list provides tailored ARS routing for up to 20 holidays, vacation days, etc.• Automatic modification of dialed numbers is available. This includes deleting up to 24 prefixdigits and adding up to a 10-digit prefix and a 10-digit suffix. The modification of dialednumbers can include pauses, Dual Tone Multifrequency (DTMF) conversion, itemized code
