Panasonic KX-TS4300 Operating Instructions Manual

Contents

Panasonic KX-TS4300 Operating Instructions Manual Manual pdf 53 page image

Answering systemFor assistance, please visit http://www.panasonic.com/phonehelp 53Answering systemAutomated AttendantSystem operationThe Automated Attendant System is aflexible communication tool that canenhance your productivity by improvingyour call management.When the Automated Attendant Systemon this phone is turned on, the phoneanswers incoming calls with a greetingmessage and routes the callers to otherextensions in the system.You need to set the day and night times(see “Setting the Automated AttendantSystem day and night times” onpage 54) to use the AutomatedAttendant System. You can then use thedifferent greeting messages for thosetimes.Note:L The Automated Attendant System onlyworks with a multi-phone system.How Automated Attendant Systemworks1 Call is received.2 The Automated Attendant Systemanswers the call and play a greetingmessage.3 If a caller presses an extensionnumber (11 to 26), the call istransferred to the required extension.If a caller presses 0, the AutomatedAttendant System plays an auxiliarygreeting message.If a caller does not enter anynumber, the Automated AttendantSystem transfers the call toextension 11.Automated Attendant Systemgreeting messagesThree different greeting messages areavailable. If you do not record your owngreeting messages (see “Recording theAutomated Attendant System greetingmessages” on page 55), the followingpre-recorded greeting messages play.Day time greeting message:“Thank you for calling. If you know yourparty’s extension, you may dial it at anytime, otherwise please dial zero.”Night time greeting message:“Thank you for calling. We cannotanswer your call. If you would like toleave a message to your party’sextension, please dial it now, otherwiseplease dial zero.”Auxiliary greeting message:“Please enter 11 for attendant.”Turning AutomatedAttendant System on/offImportant:L Make sure that the unit is in standbymode.1 Press {MENU/SET}.2 Select “AA/TAD Setup”, then press{MENU/SET}.3 Select “Auto Attendant”, thenpress {MENU/SET}.4 Select the desired setting, then press{MENU/SET}.5 Press and hold {MENU/SET} toreturn to standby mode.➔Auto AttendantAA Answer DelayDay Time[V/^]:ScrollAuto Attendant=Off[SET]:Save[V/^]:Change