4-46 System Administrator4.5.4 Service SettingsOperator 3 – Day ModeOperator-seeking calls come in to Operator 3, when Operator 2 is busy or there isno answer and Operator 2’s parameters are set as follows.Busy Coverage Mode → No-answer CoverageNo-answer Coverage Mode → Next OperatorSystem Administration Top Menu → 1 → 4 → 1 → 2 → 1 → 3Operator’sExtensionOperator’sMailbox No.Busy CoverageMode2–5 digits(None)2–5 digits(None)1. Hold2. No-answerCoverage3. CallWaiting4. DisconnectMessage(Hold)Value Range(default)Specifies Operator 3’s extension number.Any valid extension number can be assigned.Specifies Operator 3’s mailbox number. Anyvalid mailbox number can be assigned.The caller to operator 3’s extension may beprompted to leave a message in this mailboxdepending on the settings of “Busy CoverageMode” or “No-answer Coverage Mode”.Specifies how to treat calls when Operator 3 isbusy.1. HoldThe VPS calls Operator 3 again while puttingthe caller on hold.2. No-answer CoverageThe VPS offers an option defined by “No-answer Coverage Mode” to the caller.3. Call WaitingThe VPS signals Operator 3 on busy thatanother call is waiting using the Call Waitingfeature of the PBX.4. Disconnect MessageThe VPS disconnects the call after playing“Thank you for calling”.BusyCoverageModep.3-7No-AnswerCoverageModep.3-46OperatorServicep.3-46Parameter Description/Function ReferenceProgram – Service Set – Auto. Attn. – Operator – Day Mode – Operator 3 MenuOperator’s Extension ------------------------------------------------ : - - -Operator’s Mailbox No. --------------------------------------------- : - - -Busy Coverage Mode ----------------------------------------------- : HoldNo-answer Coverage Mode --------------------------------------- : Caller SelectOperator’s Service is Enable
