5.2 PORT SETTING OPTIONSCUSTOMIZING THE SYSTEM 103The top of the tree should include what callers will hear when they are first connected to theVPS. Then create a branch for each option. This should be done until each caller option hasbeen documented. Next, fill in each box with the action that it represents so you can easilyremember what action corresponds to each keystroke.Remember that it is possible and often necessary to have 1 custom service lead to anothercustom service. For example, if someone presses [1] for sales, you might want another menuto say "for new car sales, press [1]; for used car sales, press [2]." This way, callers are routeddirectly to the person best suited to handle them.Sample Custom Service for Foreign LanguagesIf you are an airline or travel agency, your callers might not be fluent in English. You can easilyaccommodate several languages with Custom Service. For example, each key on the keypad(there are 12 keys) could be assigned to a language. Record Custom Service Menu 100 so thatthe caller can select a language with one-touch dialing. For example, the top menu could be:"For English, press 1. For French, press 2. For Spanish, press 3. For German, press 4. ForJapanese, press 5. For Chinese, press 6... etc." (Of course, selections should be recorded intheir respective languages.)At the next level, create menus in each language for day mode. For example, Custom ServiceMenu 2 (the one for English callers) might be: "For departure information, press 1. For arrivalinformation, press 2. For reservations, press 3. To leave a message, press 4. To send a fax, press5." Thus at this level (or at an even lower level) a caller can be guided in his native tongue tothe right person (extension), the right message-taker (mailbox), or the right device (faxmachine).In parallel, create menus in each language for night mode. For example, Custom Service Menu16 might be: "Sorry, we are closed for the day. Our regular business hours are from 9 am to 5pm, Monday through Friday. If you would like to leave a message, press 1 now. If you wouldlike to send a fax, press 2 now." Record a similar message for the other languages in nightmode.5.2.2 Custom Service FeaturesDay Service (1 - 5 - 2)Set each day for the correct day - night mode. These greetings will work independent of thetelephone switch for the various greetings.Intercom Paging (1 - 5 - 7 - 7)This feature is only available with APT/DPT Integration.When needed, change the paging code for each of the paging groups.
