Symptom Cause/solution Reference pages• Are you accessing another camera in the same localnetwork via a proxy server?Configure the web browser to not use the proxyserver.-• Are two or more users browsing the camera imagessimultaneously?It may take time to display the screen or the refreshinterval may become slower when two or more usersbrowse the camera images simultaneously.-Cannot access the camerafrom a cellular phone.• Is the URL correct? Or is “/mobile” missing at the endof the URL?Check if the URL is entered correctly. Whenaccessing the camera from a cellular phone, it isnecessary to enter “/mobile” at the end of the URLthat is used for the camera access from a PC.20• Is the SSL encryption method different from that ofthe camera?Select “HTTP” (Do not select “HTTPS”) for“HTTPS” - “Connection” on the “Network” page - the[Advanced] tab, and access the camera again.139• Did you access “http://” while using the HTTPSfunction?To use the HTTPS function, access “https://”. It isalso necessary to enter the port number.150Cannot access the camerafrom a mobile terminal.• Is the URL correct? Or is “/cam” missing at the endof the URL?Check if the URL is entered correctly. Whenaccessing the camera from a mobile terminal, it isnecessary to enter “/cam” at the end of the URL thatis used for the camera access from a PC.22• Is the SSL encryption method different from that ofthe camera?Select “HTTP” (Do not select “HTTPS”) for“HTTPS” - “Connection” on the “Network” page - the[Advanced] tab, and access the camera again.139• Did you access “http://” while using the HTTPSfunction?To use the HTTPS function, access “https://”. It isalso necessary to enter the port number.150A cookie error was displayedwhen performing userregistration for“Viewnetcam.com”.• Is the web browser configured to allow cookies?Configure the web browser to allow cookies. InInternet Explorer, from [Tools] select [InternetOptions] and configure the cookies setting in the[Privacy] tab.-Operating Instructions 18920 Troubleshooting
