Symptom Cause/solution Reference pages• Depending on the traffic of the network or theconcentration of access to the camera, there mightbe difficulties displaying the camera picture.Request the camera picture using the web browsersuch as by pressing the [F5] key, etc.-No image is displayed (or toodark).• Is the brightness setting set at an appropriate level?Click the [Normal] button of [Brightness].14Images are displayed washedout.• Is the brightness setting set at an appropriate level?Click the [Normal] button of [Brightness].14Flicker appears on thescreen.• When flicker occurs frequently, select “Indoorscene” for “Light control mode”.81Images cannot be saved onthe SD memory card.Failed to write/read data onthe SD memory card.• Is the SD memory card inserted correctly?Check if the SD memory card is inserted correctly.Installation Guide• Is the SD memory card formatted?Format the SD memory card.63• Isn’t the write protect switch set to “LOCK”?When the write protect switch is set to “LOCK”,available size/total size indication of the SD memorycard to be displayed on “Remaining capacity” of the[SD memory card] tab will be “********MB/********MB”.-• Is “--------MB/--------MB” displayed on “Remainingcapacity” of the [SD memory card] tab?Format the SD memory card.63• Is any recognition error received when the “Diag.” of“E-mail notification” or “Panasonic alarm protocol” isused?Format the SD memory card.63130118• Isn’t the SD memory card out of order?There are limited times to overwrite on an SDmemory card. When frequently overwritten, it maybe at the end of product life. It is recommended toreplace the SD memory card.-Cannot transmit audio to thecamera.• Are the microphone and the speaker connectedcorrectly and firmly?Confirm that they are connected correctly and firmly.Installation Guide• Is the viewer software installed on the PC?Confirm that the viewer software “Network CameraView 4S” is installed.3Audio is not output from otherproducts such as a networkdisk recorder or PC softwarepackage.• Some of the products such as a network diskrecorder or PC software package may not support“G.711” or “AAC-LC”. Set the audio encoding formatof the products to “G.726 (32 kbps).”101192 Operating Instructions20 Troubleshooting
