Chapter 8: Maintenance Features140SupportThe Support page provides two features that help Raritan TechnicalSupport to troubleshoot your User Station issues.• Support Login: This feature allows the Technical Support to remotelyaccess your User Station.• Log Level: This feature allows you to set the log level of theDiagnostic Log file. Note, this file is different from the Event Log.• Diagnostic Log File: This feature downloads a diagnostic log file fromyour User Station, which is helpful for troubleshooting.Support LoginThe Support Login feature allows remote access from Raritan TechnicalSupport.By default, this feature is disabled for security.YouMUST NOT enable this feature unless you are instructed by RaritanTechnical Support to do so.To permit remote access from Raritan Technical Support:1. If not displayed, launch the User Station Configuration window. SeeUser Station Configuration (on page 27).2. Click Maintenance > Support. The Support page opens.In the Support Login section: indicates the setting is enabled. indicates the setting is disabled.3. Click Edit.4. Select the Support Login checkbox.5. Click Save.6. Provide your User Station's IP address to Raritan Technical Support. To retrieve the IP address(es), right-click the network icon in theMain Toolbar to select Connection Information. SeeNetworkIcon (on page 161).
