Samsung OFFICESERV OfficeServ 7200 General Description Manual

Also see for OfficeServ 7200: System administration guide User guide User instruction User guide User manual

Contents

Preset Forward BusyThis feature allows the Preset Forward No Answer setting to also work for Busy status. When PRESET BUSY isturned on the calls will follow the preset for both busy and no answer conditions.CALL HOLDExclusiveOutside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placedon exclusive hold can only be retrieved at the keyset that placed the call on hold. Intercom calls are alwaysplaced on exclusive hold. Exclusive hold for trunk calls can be denied in class of service.SystemOutside calls can be placed on system hold at any station. Users may dial the access code or press the HOLDbutton. Calls on system hold may be retrieved at any station.RemoteOutside calls can be placed on hold at a station other than the station placing the call on hold. This featureallows calls to be answered at one keyset and placed on hold at another station.This allows time for the userto proceed to that station or allows the party that the call was intended for to have that call placed at theirstation. The call or trunk button will flash at the remote hold station. NOTE: Intercom calls cannot be remoteheld.CALL PARK AND PAGEEach C.O. line has its own park zone. This simple method eliminates confusion and ensures that a park zoneis always available. Pressing the PAGE key parks the call automatically.There are no extra buttons to press andthere is no lost time looking for a free zone.CALL PICKUPDirectedWith directed call pickup, users can answer calls ringing at any station by dialing a code plus that station’sextension number or by pressing the feature button and then dialing the extension.There is a system optionto allow a DSS key to perform a pickup function rather than a transfer function when pressed.GroupsIn addition, calls can be picked up from a station group in a similar manner. The group pickup feature allowsusers to answer any call ringing within any pickup group.There are 99 pickup groups available in the system.A station cannot be in more than one pickup group. To use this feature, station users either dial the accesscode or press the assigned feature button followed by the pickup group number.EstablishedThis feature enables a keyset user to pick-up an establish call in progress at a single line extension connect-ed to a modem on a PC. An EP key with this extension number must be programmed on the keyset.Established call pickup is useful with PC dialing programs that outdial from a large list of telephone numbers.Let the computer dial for you, then press the EP key to speak with the called party.CALL RECORDINGWhen using Samsung’s proprietary SVMi in-skin voice mail system, keyset and OfficeServ Softphone userscan record their telephone conversations in their personal mailbox for playback or e-mail later.4.11