Samsung OFFICESERV OfficeServ 7200 General Description Manual

Also see for OfficeServ 7200: System administration guide User guide User instruction User guide User manual

Contents

OVERRIDE IDENTIFICATIONIf another station barges-in on a user’s conversation, the display will alert the user with a [Barge from 2xx] dis-play if the system is set for barge-in with tone.PROGRAMMED MESSAGE DISPLAYPreprogrammed station messages set by other stations are displayed at the calling station’s keyset.SOFT KEYSBelow the display, there are three soft keys and a SCROLL button.These keys allow the user to access featuresin his/her class of service without requiring the keyset to have designated feature keys.STOPWATCH TIMERDisplay keyset users find this feature very convenient to time meetings, calls and other functions. Users sim-ply press once to start the timer and press again to stop the timer.TEXT MESSAGINGThis feature allows two display keyset users to respond to each other with preprogrammed messages. Afterreceiving an Off Hook Voice Announcement or Station Camp-On, you may respond with a text message whilecontinuing to talk and listen to your outside party. The other station can view this message and take theappropriate action or respond back with another text message.Up to 100 display station users can program their own individual ten (10) text messages that can be sent toanother display keyset. Only the display keysets that are allowed in the system programming (MMC 611) willreceive the (TMSG) text message softkey in the display and can use this feature.UCD SUPERVISOR DISPLAYSWhen a UCD supervisor key is pressed, supervisors can view information about the UCD group, calls oragents.Call ScreenThis allows the supervisor to view how many calls are in queue, the longest wait time, how many calls havebeen received today, what the average time in queue is and how many calls were abandoned.Agent ScreenThis allows the supervisor to monitor how many agents are logged in, check each agents status (IN GROUP,OUT OF GROUP, or DND), view each agents total number of calls, average call length or average ring time.Note: Accessing this screen will also allow a Supervisor to change the status of each agent (IN GROUP, OUTOF GROUP, or DND).4.39