Samsung OFFICESERV OfficeServ 7200 General Description Manual

Also see for OfficeServ 7200: System administration guide User guide User instruction User guide User manual

Contents

TOLL RESTRICTION OVERRIDEProgram options allow system speed dial numbers to follow or bypass a station’s toll restriction class. In addi-tion, users may make calls from a toll restricted station by using the walking class of service or authorizationcode feature.TONE OR PULSE DIALINGOutside lines can be programmed for either tone or pulse dialing to meet local telephone company require-ments.TRAFFIC REPORTINGThe OfficeServ 7200 system can store peg counts for various types of calls. These peg counts can be printedon-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for eachtrunk, trunk group, station, station groups and page announcements. For more details and explanations seesections 4.9 and 4.10 of this document.TRANSFERSystem operation permits station users to transfer calls to other stations in the system. Transfers can bescreened, unscreened or camped-on to a busy station.TRUNK GROUPSOutside lines can be grouped for easy access by dialing a code or pressing a button.There are 30 trunk groupsavailable.UNIFORM CALL DISTRIBUTION (UCD)UCD is a call distribution method by which callers in a queue are routed to the next available agent. Whilewaiting in a queue a canned or customized announcement can be periodically played to the caller based ona programmable timer while retaining their place in the queue. Statistical and historical reports are availableto assist supervisors in managing a call center. See Call Center.UNIVERSAL ANSWERStation users may dial the Universal Answer code or press the UA key to answer any outside lines pro-grammed to ring the UA device. The UA device can be a station, group of stations, common bell or ring overpage.VIRTUAL EXTENSIONSThe OfficeServ 7200 has a number of virtual extension ports encoded in the system database. They can beassigned as keyset or single line analog ports. The system has 62 virtual extension ports. These ports have allthe attributes of an actual station port including call forwarding. These virtual ports can be exchanged withreal station ports using the set relocation feature to provide hot desking.VOICE MAILInband Signalling: The OfficeServ 7200 system uses DTMF tones (inband signalling) to communicatewith any compatible voice mail system. Stations can call forward to a voice mail system. When answered, thesystem will send DTMF tones routing the caller directly to the called station user’s mailbox. Keyset users canpress one button to retrieve messages from the voice mail system. A Voice Mail Transfer key permits keysetusers to easily transfer a caller directly to an individual voicemail box without navigating through menus.4.27