Samsung OFFICESERV OfficeServ 7200 General Description Manual

Also see for OfficeServ 7200: System administration guide User guide User instruction User guide User manual

Contents

• Call Completion, No Response (CCNR) also known as Callback or No Answer Callback. When a station inone system calls a station in another system across the network link and the destination station does notanswer the calling station can set a Callback to the called station. When that station indicates the user ispresent by becoming busy then idle the system will notify the callback originating station by ringing thatstation and when the originating station answers, the system will call the destination station.• Call Intrusion (Barge In): Calls across the network link can be barged in on however the barging stationwill not be muted.• Call Offer/Call Waiting (Camp On): This feature operates in the same manner as in a non networkedswitch. When a called station is busy the caller can press a camp on key and appear as a ringing call onthe second call button.The Auto camp on feature will not work on calls across a network link if set to ONin MMC 110.• Call Pick-up Across the Network: This feature allows ringing calls, held calls and recalls to be picked upby other stations through the network. A station user in a Branch Office can use the Directed Pick-up,Hold Pick-up or Page/Park Pick-up codes to answers calls from the Main Office.• Call Transfer: Calls answered in one network node can be transferred to a station or station group inanother network node.• Caller ID: Caller ID in its various forms that are currently available (Analog CID Name and Number, ANINumber, PRI Name and Number) will be transported across the network link with the original call.• Centralized Automated Attendant: The SVMi-20E provides the Auto Attendant Application. The SVMi-20E can transfer callers to other stations or station groups in another Node. It can be installed in anyNode regardless of where the lines/trunks from the telephone company are connected. Callers to NodeA can be answered by the SVMi-20E Card in Node B, then transferred to Node C. An incoming caller thatdials an invalid extension number to the SVMi-20E can be routed after a programmable number ofattempts to a predetermined station or station group anywhere in the network to receive assistance.• Centralized Operator/Attendant: A station in any Node may dial “O” and ring a designated CentralizedOperator/Attendant. When programmed, hold/transfer/camp-on/park recalls can be directed to theCentralized Operator/Attendant in a network arrangement instead of the Local Operator within thatNode. Ring plan assignments will allow recalls to a Centralized Operator/Attendant during the day andto the Local Operator after hours. There can only be one Centralized Operator/Attendant designated inthe network. Each Node must be set for either Local Operator or Centralized Operator/Attendant, but notboth.• Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to beshared by all stations in a multi-node network. This feature is only available with the Samsung SVMi orSVMi-E integrated voice mail systems. Users in one Node can call forward their calls to the voice mail sys-tem in another Node. Messages left in the voice mail system will be indicated by lighting the correspon-ding voice message button or lamp on any station in any Node of the network. Messages are retrievedby pressing the VMSG button or calling the voice mail group number. In addition, display keyset user willreceive softkey options to navigate through the voice mail system. Softkeys include: PLAY, SAVE, DELETE,PAUSE FAST FORWARD, REVIEW, REPLY, FORWARD, CALL and HELP.• DID with Pass Through: Incoming DID, DNIS or DDI calls can be routed through one switch across a net-work link to be processed by the DID table of the destination switch.• Direct Station Selection and Busy Lamp Indication Across the Network: A Network Station key (NS) canappear on extension “2101” in Node A. It is programmed as “NS2205” representing an extension in NodeB. This NS key will light Red when extension 2205 is on the phone. Station 2101 can press this NS key tocall extension 2205 in Node B. With this feature the CEO can see when the VP in New York is on the phoneor may call him with the press of a button. Any keyset can have multiple NS keys. This feature is only sup-ported with QSIG over IP networking.• Do Not Disturb (DND): This feature operates in the same manner as in a non networked switch.4.21