Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

Store Caller ID NumberAt any time during an incoming call that provides Caller ID information, you may press the STORE key. Thissaves the Caller ID number as a speed dial number in your personal speed dial list.The system must be usingLCR to dial the stored number.Inquire Park / HoldHaving been informed that an incoming call is on hold or has been parked, you may view the Caller ID infor-mation before you retrieve the call. This will influence how you choose to handle the call.Caller ID Review ListThis feature allows display keyset users to review Caller ID information for calls sent to their stations. This listcan be from ten to fifty calls in a first in, first out basis. The list includes calls that you answered and calls thatrang your station but that you did not answer. When reviewing this list, you can press one button to dial theperson back.The system must be using LCR to dial the stored number.There is also an option called CID REVWALL in the User ON/OFF options. When set to ON the feature will operate the same as described. However,when set to OFF only calls that are not answered (missed calls) at the station will be recorded in the Reviewlist.InvestigateThis feature allows selected stations with a special class of service to investigate any call in progress. If CallerID information is available for an incoming call, you will know to whom this station user is speaking. On out-going calls, you can see who was called. After investigating, you may barge-in on the conversation, discon-nect the call or hang up.Abandon Call ListThe system has a system-wide abandon call list that stores Caller ID information for calls that rang but werenot answered. The list is accessed using the administrator’s passcode. When reviewing this list, you are pro-vided options to CLEAR the entry or DIAL the number.You can see the NND key to toggle between the CallerID name, number and the date and time the call came in.The system must be using LCR to dial numbers fromthe abandon call list. The abandoned call list will store up to 100 unanswered calls.Caller ID ON SMDRThe Station Message Detail Records report can be set to include Caller ID name and Caller ID number forincoming calls. This format expands the printout to 113 characters. Use a wide carriage printer or an 80 col-umn printer set for condensed print.Number to Name TranslationThe system provides a translation table for 1000 entries on OfficeServ 500-M version software and 2000entries on OfficeServ 500-L version software. When the Caller ID number is received, the table is searched.When a match is found, the system will display the corresponding name.Caller ID to PSTNWhen calling out on ISDN-PRI services, each station can be programmed to send any one of the listed direc-tory numbers provided on the PRI circuit. Examples are: the main number, another number or an individualDID number. (PSTN=Public Switch Telephone Network)Caller ID to Analog PortWhen equipped with the optional RCM2 card, Caller ID from the telephone company is sent to analog portswithin the system.4.9