Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

TENANT SERVICE (2)The OfficeServ 500 supports two forms of tenant service as detailed below.• System Splitting: In the first form there are several programs that allow the OfficeServ 500 to be installedin tenant applications. These features allow a technician to split the system in two with each tenant hav-ing individual control over operator groups, page zones, speed dial numbers, night service (manual orautomatic), DISA and customer level programming. Each tenant is totally separate in the system and nointercom calling between tenants is permitted.• Port Splitting: In this form of tenant services system programming is used to allow or deny access formaking and receiving calls on a per station basis. These settings can be applied to Trunks, trunk groups,stations and station groups. This allows common items on the system such as the operator group andLCR to be used by everyone on the system while ensuring that each company can only access their ownlines and incoming calls.TOLL RESTRICTIONThere are 500 allow and 500 deny entries of 11 digits each. Each of these entries can apply to dialing classesB, C, D , E, F and G. Expensive 976, 1-900, 411 and operator-assisted calls, as well as specific area and officecodes, can be allowed or denied on a per-class basis. Class A stations have no dialing restrictions and Class Hstations cannot make outside calls.Any outside line may be programmed to follow station toll restriction or follow the toll restriction classassigned to it. Each station and trunk can have a different dialing class for each ring plan.Special Code TableA Special Code Table of ten entries (four digits each) allows use of telephone company features such as CIDblocking (*67) or call waiting disable (*70) without interference to toll restriction or LCR. The Special Codetable allows use of these custom calling features on a per call basis.TOLL RESTRICTION OVERRIDEProgram options allow system speed dial numbers to follow or bypass a station’s toll restriction class. In addi-tion, users may make calls from a toll restricted station by using the walking class of service or authorizationcode feature.TONE OR PULSE DIALINGOutside lines can be programmed for either tone or pulse dialing to meet local telephone company require-ments.TRAFFIC REPORTINGThe OfficeServ 500 system can store peg counts for various types of calls. These peg counts can be printedon-demand, daily, hourly, or up to three separate programmable shifts. The report includes statistics for eachtrunk, trunk group, station, station groups and page announcements. For more details and explanations seesections 4.9 and 4.10 of this document.TRANSFERSystem operation permits station users to transfer calls to other stations in the system. Transfers can bescreened, unscreened or camped-on to a busy station.4.27