Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

• Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to beshared by all stations in a multi-node network. This feature is only available with the Samsung SVMi orSVMi-E integrated voice mail systems. Users in one Node can call forward their calls to the voice mail sys-tem in another Node. Messages left in the voice mail system will be indicated by lighting the correspon-ding voice message button or lamp on any station in any Node of the network. Messages are retrievedby pressing the VMSG button or calling the voice mail group number. In addition, display keyset user willreceive softkey options to navigate through the voice mail system. Softkeys include: PLAY, SAVE, DELETE,PAUSE FAST FORWARD, REVIEW, REPLY, FORWARD, CALL and HELP.• DID with Pass Through: Incoming DID, DNIS or DDI calls can be routed through one switch across a net-work link to be processed by the DID table of the destination switch.• Direct Station Selection and Busy Lamp Indication Across the Network: A Network Station key (NS) canappear on extension “2101” in Node A. It is programmed as “NS2205” representing an extension in NodeB. This NS key will light Red when extension 2205 is on the phone. Station 2101 can press this NS key tocall extension 2205 in Node B. With this feature the CEO can see when the VP in New York is on the phoneor may call him with the press of a button. Any keyset can have multiple NS keys. This feature is only sup-ported with QSIG over IP networking.• Do Not Disturb (DND): This feature operates in the same manner as in a non networked switch.• Forward External: This feature operates in the same manner as a non networked system with the excep-tion that, because calls across a network link are trunk calls, network calls do not follow the ICM FWD EXTON/OFF setting in MMC 210. It is therefore suggested that this setting be set to ON in a networked switchto avoid confusion in operation between networked and non networked calls.• Group Overflow Across the Network: Calls to a station group in one Node may overflow after a program-mable time to another station group in another Node.• Intercom Calling/Discrete Dialing Plan: Station to station and station to group calls can be made acrossthe network link without having to dial an access code for a call within the network. LCR can also be pro-grammed to route calls across a network link and to access local trunks in another networked system.• Message Key Across the Network: This feature allows station users to set a message waiting indicationto another station in another Node in the network. Upon receiving a busy or no-answer condition, pressthe MSG key or dial the feature code. This will light the message waiting light at the called station. Toreturn the message press the MSG key with the flashing red LED.• Network Page Key: With one or more of these keys users may make page announcements to page zonesin others Nodes in the Network. The network page (NP) key is different than the Page key in a singlenode. For example, It is programmed as NPO24 where 02 = Node 2 and 4 = page zone 4 in Node 2.• Network Trunk Ring Destination: This feature allows lines/trunks from the telephone company connect-ed to one Node to be programmed to ring at a destination (station or station group) in another Node.• Remote Hold Across the Network: Calls may be placed on hold at stations in another Node. Then pagethat Node and announce that there is a call on holding on extension 2xxx. Anybody in this Node maypick up the call by dialing 12 + 2xxx. This is useful when one Node does not have a dedicated answeringposition. The caller is on Hold listening to music rather then listening to ringback tone.• Transfer Recall: Calls transferred across a network link will recall to the transferring station after the orig-inating system transfer recall timer expires. After recalling, if not answered prior to that systems atten-dant recall timer expiring, the call will recall to that systems designated operator group. Attendant recallswill not recall to a ‘Centralized Attendant”.• Transfer Retrieve: Calls on Transfer Hold during a screened transfer can be retrieved by pressing the callbutton for that call.4.22