Samsung OfficeServ 500 General Description Manual

Also see for OFFICESERV 500 Series: Service manual System administration guide Quick setup guide Quick setup guide Quick setup guide

Contents

• HOLD AND NEED CLEANING – Message sent to update PMS. Indicates that the room is being held andrequires cleaning.• HOLD AND NEEDS MAINTENANCE – Message sent to update PMS. Indicates that the room is being heldand requires maintenance.ROOM STATUSThe OfficeServ 500 Hotel / Motel system provides three methods to review the five room status conditions.1. An administrator’s display keyset can be used to view the status of any individual room and scrollthrough the list of all other rooms to view their status.2. One or more 64 Button Modules can be used to view the status of all rooms for any of the five room con-ditions (Example: press the Room Status View key for “AVAILABLE” and all the buttons corresponding toavailable rooms will light red).3. Printed reports can be obtained to review the room status conditions for all rooms. See PrintedReports–Room Status, earlier in this document.ROOM STATUS UPDATEThe system operation provides two methods to update the status of each guest or meeting room.AutomaticThe hotel manager informs the system technician of the preprogrammed time he wants all rooms to auto-matically change from “Occupied” to “Needs Cleaning” on a daily basis. In addition each room is automatical-ly changed to “Needs Cleaning” upon check out.ManualHotel personnel, such as maids, maintenance men or administrators, can dial a code from the guest/meetingroom telephone to manually update the room status as required.The manual room status update codes are:0= Room needs to be cleaned.1= Room cleaned. This updates the room status to either AVAILABLE or OCCUPIED.2= Room needs maintenance. This makes the room NOT AVAILABLE for check in.3= Room repaired. This updates the room status to either AVAILABLE or OCCUPIED.STAFF I.D. CODESThese are simply Authorization Codes that hotel employees must enter to access various Hotel / Motel fea-tures. These codes will appear on the Room Bill printout to indicate who posted the charges to a specificroom. They provide a measure of security and control for hotel management. There are 500 STAFF ID codesin the software.6.6